Help
Questions, answered.
Buying, files and licences.
What is an HDRI?
A 360 degree panorama that stores the full brightness of a real place. Put it in your scene as the environment and it lights your models and fills the background at the same time.
Which resolutions do I get?
Each HDRI includes its panorama at 2K and 4K in the same download, as HDR or EXR files. Props include their textures at 2K and 4K.
Which software can I use?
Any renderer that reads HDR or EXR images: Blender, Unreal Engine, Unity, Houdini, Cinema 4D, 3ds Max, KeyShot and more. Props come as glTF, FBX and USD where included, plus a Blender file.
Can I use the assets in client work?
Yes. Every purchase includes commercial use in as many projects as you like, with no credit needed.
How do I download after paying?
The download link appears on the order confirmation page and in your confirmation email. If you create an account, every purchase stays under Downloads.
Is there a subscription?
No. You pay once per asset and keep it.
Which payment methods do you accept?
The payment options available are shown at checkout. Prices are in euro, and the total you see before you place the order is the total you pay.
Do I need an account?
No. You can check out as a guest and use the links in your confirmation email. An account keeps every purchase in one place so you can download again whenever you like.
Can I get an invoice?
Yes. Email us your order number with your company name, address and tax number, and we will send you an invoice.
Can I get a refund?
If a file is faulty, missing or not as described, or you bought something twice by mistake, we will put it right. The refund policy has the details.
How do I contact you?
Email support@renderember.com. A person answers, usually within one working day.